Shop Policy | HARLEM HOMAGE

SHIPPING & RETURNS POLICY

Last updated: October 5, 2020

Our products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Our average production time is 3-7 business days before shipping. Making products on demand instead of in bulk helps small businesses reduce overproduction, so thank you for making thoughtful purchasing decisions by shopping with us!

Buyer's Remorse - We do not refund orders for buyer’s remorse or size exchanges. A new order, at your expense, would need to be placed for an updated size. When selecting your size please refer to sizing chart. Selecting your size out of habit may result in receiving an item that may not fit correctly. Claims deemed an error on our part in receiving the wrong size are covered at our expense.

Misprinted, Damaged and/or Defective Items - Any claims for misprinted, damaged and/or defective items must be submitted within two (2) weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than two (2) weeks after the estimated delivery date. Colors of the product may vary from image to product due to lighting, exposure and elements when photos were taken. This is not regarded as a fault or quality issue in the product you receive.

Unavailable Items - In the event the product(s) you ordered has been rendered unavailable, we will issue you a full refund (or at your choice, a partial refund if the remainder of your order can be fulfilled). Once we process your refund, it's up to your card company to post the credit to your account. This typically takes three to seven business days.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed Package - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your intended recipient.

Lost Package - For packages lost in transit, all claims must be submitted no later than twenty (20) days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you. We may ask for your help before doing that, like confirming the shipping address was correct and getting in touch with the shipping carrier to try locating your lost order.

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Harlem Homage reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

COOKIES POLICY

Last updated: October 5, 2020

We use cookies on HarlemHomage.com. By using our website, you consent to the use of cookies. However, you can limit the use of cookies in the settings.

Our Cookies Policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be "persistent" or "session" cookies.

How Harlem Homage uses cookies

When you use and access our website, we may place a number of cookies files in your web browser. We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising. We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third Party cookies. In addition to our own cookies, we may also use various third parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Last updated: October 5, 2020

We are committed to the protection of personal data we process – below you’ll find the Privacy Policy, which guides how we collect, use, transfer and store the information that you provide us with or that we collect about you when interacting with Harlem Homage. The following information is provided by Harlem Homage to show how we comply with applicable rules and regulations such as GDPR and to help keep you fully informed about your rights (and how to enforce them). By visiting www.fashionforgood.com, you accept and consent to the practices described in this Privacy Policy.

Our contact details

Harlem Homage is the data administrator and located on 1325 Park Avenue, New York, NY 10029. You can reach us by phone on +1 (917) 496-4955 or by email at harlemhomage@gmail.com.

To whom does this Privacy Policy apply?

This Privacy Policy applies to all persons whose personal data are processed by Harlem Homage: Visitors to the exhibition(s) of Harlem Homage; Visitors to the Harlem Homage website; Recipients of newsletters and emails sent by Harlem Homage to visitors of our exhibitions and/or website; All other persons who contact Harlem Homage or of whom Harlem Homage processes personal data. This Privacy Policy does not apply to partners, employees, secondees, student interns and applicants.

What personal data do we process?

We process personal data you have provided to us, personal data generated during your visit to our exhibitions and/or our website and when reading newsletters and emails sent by us to visitors of our exhibitions. We also process personal data we have obtained from other sources such as Social Media platforms.

Potential personal data we collect:

Name, email address and/or your photo. Your browsing behavior on the website such as information on your first visit, previous visit and current visit, the visited pages and the manner in which you navigate on the website; Whether you open a newsletter of email and what sections you select.

We may also process your personal data if we have a legitimate interest and do not disproportionately infringe on your privacy. We may, for example, use your contact details to invite you to future events based on your attendance of previous events.

Processors and sharing of personal data

We may hire service providers (processors) for the processing of your personal data which solely process your personal data based on our instructions. We will conclude a processor agreement with these processors which meets the requirements laid down in the General Data Protection Decree. We, for example, hire IT service providers that provide support to the safe and stable operation of our systems. We also make use of third-party services to send newsletters and emails. These are examples of parties that can be considered processors within the meaning of the General Data Protection Decree.

If a court ruling requires us to share personal data with third parties, we will need to comply with this. Your personal data will not be shared with third parties for commercial purposes.

Transfer outside the (European Economic Area) EEA

We will not transfer your personal data to parties located outside of the European Economic Area (EEA) with one exception. We make use of a service provider (processor) located in the US to send our online newsletters and mailings. [Data protection law in the EEA does not allow the transfer of personal information to countries outside the EEA that do not ensure an “adequate” level of data protection. We have taken appropriate steps to ensure that the transfer of personal data to the US is protected in a manner that is consistent with how your personal data will be protected by us in the EEA. The recipient located in the US is a certified member of the EU-US Privacy Shield Scheme.

You can obtain more details of the protection given to your personal data when it is transferred outside the EEA by contacting us via harlemhomage@gmail.com.

Retention of your personal data

We will keep your personal data only for as long as necessary for the purposes for which it was obtained. Personal data will be retained for the purposes of communication with you in relation to our Harlem Homage Action Plan. In order to comply with the records retention requirements applicable to us all your personal data will be kept for a period of no longer than 3 years.

Questions about your personal data

Each person can pursuant to the law exercise certain rights in relation to their personal data. You have the right to access, correct and remove your personal data. You can also object to the use of your personal data or request to limit their use. In certain cases, you can request your data and transfer them to another party. If you have any questions, please contact +1 (917) 496-4955 or harlemhomage@gmail.com

How to opt out

If you wish to opt out from or revoke your consent to any communication, clear, enable or disable cookies or tracking, you can find the opt out information on all popular browsers and devices including: Safari, iOS, Chrome, Firefox and Internet Explorer.

Complaints about handling your data

If you have any complaints about how we handle your personal data, please contact us by sending an email to harlemhomage@gmail.com or calling +1 (917) 496-4955. We would be happy to help you find a solution.

Developments in changes are taking place rapidly and things may change in the personal data requested from you and the manner in which we use them. Regulations may also be amended. If this is the case, we will change this Privacy Statement. Please regularly check this page (harlemhomage.com/shop-policy) to find the most recent version of our privacy policy.

Cookies Policy

Shipping Policy

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